Delete your Rerasure account

How to request deletion

In the app: Profile → Settings → Delete account. You will be asked to confirm with a one-time password sent to your registered mobile number.

By e-mail: write to support@rerasure.com from the e-mail address on your account, with the subject “Delete my account” and the mobile number registered with us. We will confirm your identity by OTP before acting.

We acknowledge every request within 24 hours and complete deletion within 30 days. You will receive a confirmation when it is done.

What is deleted, and what is kept

Deleted: your profile, contact details, saved searches, saved homes, visit history, messages, device tokens and notification preferences.

Kept for the period the law requires, then deleted: records of any transaction you were part of — escrow instructions, e-signed agreements, receipts, custody records, invoices and tax records — for eight years after the deal closed, as required by company, tax and limitation law; and verification reports, which belong to the listing they concern. These are kept in restricted storage, are not used for any other purpose, and are not visible to other users.

If a transaction is still in progress, the account cannot be deleted until it closes; we will tell you what is pending.

Full details are in our privacy policy. Questions go to the grievance officer.