Grievance officer
Published under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 13 of the Digital Personal Data Protection Act, 2023.
| Name | Rishabh Gautam |
|---|---|
| Designation | Director and Grievance Officer, Rerasure Technologies Private Limited |
| support@rerasure.com | |
| Phone | +91 98104 43840 (Monday to Saturday, 10:00 to 18:00 IST) |
| Postal address | Rerasure Technologies Private Limited, H. No. 150 (Stilt), Sreshtha Vihar, New Delhi, East Delhi, Delhi 110092 |
What happens when you write
Your complaint is acknowledged within 24 hours with a reference number. It is resolved, or you are told why it cannot be, within 15 days; complaints about content that is unlawful are acted on within the shorter periods the Rules require. Data-protection requests — access, correction, erasure, withdrawal of consent, nomination — are answered within 15 days.
Please include your name, the mobile number or e-mail on your account, what happened, when, and what you would like done. If the complaint concerns a transaction, include the deal reference.
If you are not satisfied with the response, you may approach the Data Protection Board of India for data-protection matters, the real estate regulatory authority of the state concerned for RERA matters, or the appropriate consumer forum.