Terms of use

1. What Rerasure is

Rerasure is a technology platform that lists residential property, arranges verification of listings by independent empanelled advocates, facilitates visits and offers, provides escrow through a bank under terms the parties sign, and supports the transaction through registration and possession. Rerasure is not a party to the sale, not the seller's or buyer's advocate, and not a bank. Where Rerasure acts as a real estate agent it does so under the registration required by the applicable Real Estate (Regulation and Development) Act rules of the state concerned, and the registration number will be displayed on the Platform for that state.

2. Eligibility and accounts

You must be 18 or older and legally able to contract. You are responsible for the mobile number and credentials on your account and for everything done through it. One person, one account; a broker, builder or partner account is a separate role on the same identity. Tell us at once if you believe your account has been misused.

3. Verification reports

A verification report is the opinion of an independent advocate based on the documents and public records available on the date stated in the report. It states what was checked and against which record. It is not a guarantee of title, and it does not replace your own due diligence or the advice of your own advocate. Rerasure does not give legal advice. Grades and badges summarise the report; read the report.

4. Escrow

Token and other transaction money paid through the Platform is held in an escrow account with a bank on the escrow terms both parties e-sign before payment. Money is released only on the triggers stated in those terms, on evidence, and with two approvals at Rerasure. Rerasure has no discretion to release, withhold or redirect funds outside those terms. Refunds and penalties follow the signed terms. Rerasure does not accept cash, and no employee or partner may ask you for money outside the Platform.

5. Fees

Browsing and listing are free. Service fees, legal-service fees and partner plans are shown in full on the Platform before you commit to them and are charged only as stated; a fee is never changed on a deal that is already in progress. Fees are exclusive of GST unless stated. Where a fee is refundable, the conditions are stated with it.

6. Your obligations

You will provide true and complete information and documents; not list a property you do not own or are not authorised to sell; not attempt to contact a counterparty outside the Platform to avoid its rules or fees; not misuse a masked identity, a visit or a check-in code; not interfere with the Platform, scrape it, or attempt to access another user's data; and comply with applicable law, including RERA, tax and anti-money-laundering requirements. Breach may lead to suspension, forfeiture of deposits under the terms you agreed, and reporting to authorities where the law requires.

7. Partners

Advocates, relationship managers, field partners, brokers and builders use the Platform under separate agreements that govern scope, conduct, payouts and deposits. Those agreements prevail over these terms in case of conflict for that role.

8. Intellectual property

The Platform, its design and content are owned by Rerasure or its licensors. Rerasure™ is a trademark of Rerasure Technologies Private Limited; registration is applied for. You may use the Platform for your own transaction; you may not copy, resell or build on it without written permission. Content you upload remains yours; you grant us a licence to use it to provide the service, including showing dated photographs and verification reports to buyers.

9. Limitation of liability

To the extent permitted by law, Rerasure's total liability to you arising out of the Platform in any twelve-month period is limited to the fees you paid to Rerasure in that period, and Rerasure is not liable for indirect or consequential loss. Nothing in these terms limits liability for fraud or for anything that cannot be limited by law. Statutory rights under consumer-protection and real-estate law are not affected.

10. Disputes

Complaints go first to the grievance officer, who acknowledges within 24 hours and resolves within 15 days. A dispute about a transaction on the Platform is handled through the Platform's dispute process, whose ruling directs escrow money under the signed terms. Unresolved disputes are subject to the courts at New Delhi, without prejudice to your right to approach a consumer forum or the real estate regulatory authority of the state concerned.

11. Changes, suspension and termination

We may update these terms; material changes are notified in the app and take effect 30 days after notice. We may suspend or close an account for breach, fraud or legal requirement, and will say why unless the law prevents us. You may close your account at any time; obligations under a transaction in progress survive closure.

12. Governing law and contact

These terms are governed by the laws of India. Questions: contact@rerasure.com, or Rerasure Technologies Private Limited, H. No. 150 (Stilt), Sreshtha Vihar, New Delhi, East Delhi, Delhi 110092.